EmpireWay (“EmpireWay,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://empireway.us (the “Website**”), contact us, request transportation services, submit a quote request, or otherwise interact with us.

By using the Website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• Contact information: name, email address, phone number, company name, and preferred contact method.
• Transportation request details: pickup and destination locations, dates, times, number of passengers, vehicle preferences, luggage details, special requests, and billing or invoicing information.
• Business information: company details, billing address, tax or payment-related information, and other details needed to provide transportation services.
• Communications: information you provide through contact forms, email, telephone calls, text messages, online chat, or Zoom Phone communications.
• Job application information: if you apply for a position, we may collect your resume, work history, contact details, and other application materials.

Information Collected Automatically

When you visit the Website, we may automatically collect:

• IP address and approximate geographic location.
• Browser type, device type, operating system, and language settings.
• Pages viewed, time spent on pages, referring website, and outbound links.
• Cookies, pixels, analytics identifiers, and similar tracking technologies.
• Information about how you interact with forms, buttons, and other Website features.

Information From Third Parties

We may receive information from service providers and partners, such as website hosting providers, analytics providers, advertising platforms, payment processors, communication providers, and business partners who refer customers to us.

2. How We Use Information

We use the information we collect to:

• Provide, schedule, confirm, and manage transportation services.
• Respond to inquiries, quote requests, and customer support messages.
• Communicate about bookings, itinerary changes, service updates, invoices, and receipts.
• Process payments and prevent fraudulent transactions.
• Improve the Website, services, customer experience, and marketing effectiveness.
• Send service-related and, where permitted, marketing communications.
• Comply with legal, regulatory, insurance, safety, and contractual requirements.
• Protect the security, integrity, and proper operation of the Website and our systems.
• Enforce our terms, policies, and agreements.

3. Cookies, Analytics, and Advertising

We and our service providers may use cookies, web beacons, pixels, local storage, and similar technologies to operate the Website, analyze traffic, remember preferences, and measure marketing performance.

You may control cookies through your browser settings. If you disable cookies, some parts of the Website may not function properly.

We may use third-party analytics and advertising tools, such as Google Analytics, Google Ads, Meta Pixel, or similar services. These providers may collect information about your visits to the Website and other websites. You can learn more about Google’s practices and opt-out options through Google’s Ads Settings and Google Analytics opt-out tools.

We do not knowingly sell personal information as defined by applicable law. If this practice changes, we will update this Privacy Policy and provide any required notices or choices.

4. How We Share Information

We may share information with:

• Service providers: hosting, website maintenance, email, SMS, CRM, payment processing, analytics, advertising, customer support, and communication-service providers.
• Transportation partners and drivers: only as needed to arrange, dispatch, or provide requested transportation services.
• Business partners: when you request a service provided by a partner or when a partner referred you to us.
• Professional advisers: attorneys, accountants, insurers, and auditors, where appropriate.
• Authorities and legal processes: when required by law, court order, subpoena, regulation, or to protect our rights, property, safety, customers, drivers, or the public.
• Corporate transactions: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.

We do not sell your personal information to third parties for their own direct marketing purposes.

5. SMS, Calls, and Zoom Phone Communications

If you provide a phone number, you may receive calls, text messages, or automated communications related to your inquiry, booking, service updates, or account.

Message and data rates may apply. You may reply STOP to opt out of marketing text messages, where such option is available. Reply HELP for assistance. You may also contact us using the details in the “Contact Us” section below.

Please note that opt-out preferences may not apply to essential operational, safety, billing, or legal communications.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide services and maintain customer records.
• Fulfill legal, tax, accounting, insurance, and regulatory obligations.
• Resolve disputes and enforce agreements.
• Maintain reasonable business and security records.

Retention periods vary depending on the type of information, the purpose of processing, and applicable legal requirements. When information is no longer needed, we may delete, anonymize, or securely aggregate it.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include access controls, encrypted connections, secure hosting, limited access to personal data, monitoring, and employee policies. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Breach Notification

In the event of a security breach involving personal information, EmpireWay will comply with applicable federal and Ohio data-breach notification laws. Where required, we will notify affected individuals and relevant authorities in accordance with applicable timelines and procedures.mofo+2

9. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.

If you believe a child under 13 has provided personal information to us, please contact us. We will take reasonable steps to delete the information, subject to applicable legal retention requirements.

10. Third-Party Links

The Website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party website before providing personal information.

11. Your Choices

You may:

• Request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable legal and contractual limitations.
• Opt out of marketing emails by using the unsubscribe link in our emails.
• Opt out of non-essential text messages by replying STOP, where available.
• Adjust browser settings to block or delete cookies.
• Contact us to update your communication preferences.

We will respond to verified requests in accordance with applicable law. We may need to verify your identity before processing certain requests.

12. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, the Website does not currently respond to them.

13. International Users

The Website is operated in the United States. If you access the Website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Data protection laws in those countries may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page shows when the latest changes were made.

Material changes will be posted on this page and, where appropriate, may be communicated through the Website or by email. Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

EmpireWay
Website: https://empireway.us
Email: dispatch@empireway.us
Phone: +1 937 373 9777
Mailing Address: Suite 1700 A 130 West 2nd Street Dayton OH (Ohio) 45402